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Dissertation/Thesis Abstract

Communication in Leadership Conflict: A Phenomenological Approach to Protestant Leader’s Management of Conflict  
by Gaspard, Maxon, Ed.D., Northcentral University, 2020, 112; 28154095
Abstract (Summary)

Conflicts have been an ongoing issue, especially when dealing with those in power, for they relate to people’s urge to satisfy their interests. Leadership conflict, therefore, became damaging and chaotic, within families, workplaces, and relationships, due to the diverse interests and personalities related to human genders, race, age, and culture. Furthermore, communication is considered essential for effective relationships. Therefore, the purpose of the qualitative phenomenological research study was to investigate communication in leadership conflict in churches from the protestant leaders’ perspectives. The study was performed within the religious framework because it provided a wide range of outcomes and addressed the concept that the leaders are influential; thus, through communication, they could bring others to common ground. The phenomenological design was selected since it dealt with lived experiences and observations without being impacted by any theory while understanding the research.

The researcher obtained IRB approval, according to Northcentral University’s ethical guidelines, and recruited participants by passing out flyers. The researcher targeted sixteen protestant leaders. Five participants agreed to answer the proposed interview questions that came from the research questions. The results of the study confirmed that the conflict is unpredictable and that communication is the tool to guarantee understandings between two different parties. Therefore, understanding and using communication within its context can help overcome the challenges in conflict resolution. Due to the various causes and types of conflict, researchers argued that efficient conflict management required diverse approaches, which must be the case with communication in addressing leadership conflict. While the findings focus only on popular or transformational leadership styles, future researchers can extend the research for more accuracy. They can also use a quantitative approach for additional and more thorough statistical analysis.

Indexing (document details)
Advisor: Hayward, Norma
School: Northcentral University
Department: School of Education
School Location: United States -- California
Source: DAI-A 82/6(E), Dissertation Abstracts International
Subjects: Educational leadership, Communication, Alternative Dispute Resolution, Social psychology, Ethics
Keywords: Conflict resolution , People in power, Leadership conflict, Workplace conflict, Family conflict, Effective relationships
Publication Number: 28154095
ISBN: 9798698567356
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