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Dissertation/Thesis Abstract

Perceptions of Volunteers regarding Organizational Engagement: A Qualitative Descriptive Phenomenological Study
by Garcia, David, Ph.D., Northcentral University, 2020, 109; 28151662
Abstract (Summary)

Leaders in nonprofit organizations struggled to maintain adequate levels of volunteers. The volunteer annual turnover rate in the United States was between 24% and 47%, depending on the geographic location of the organization. This high turnover rate contributed to a shortage of volunteers, diminishing the capabilities of nonprofits as well as reducing their efficiency and long-term survivability. The problem addressed by the current study involved how long-term volunteers perceived the role of organizational engagement in their intention to stay in nonprofit organizations. This study utilized a set of concepts referred to as employee engagement developed by Kahn as the theoretical framework. The research was conducted via a qualitative descriptive phenomenological study methodology. It used a sample of 14 adult participants who had volunteered for a single nonprofit located in the mid-Atlantic region of the United States for more than one year. Participants of this study were interviewed using a semistructured format leveraging questions developed and validated by Dr. Saks. Results of this study indicated that organizational engagement might be a trait with which long-term volunteers entered into their volunteer position and was an indicator that these volunteers might intend to remain. Furthermore, long-term volunteers placed a high value on their work-life balance as well as the relational aspect of volunteerism. Implications of this study included the ability of nonprofits to potentially identify volunteers with a higher likelihood of becoming long-term volunteers. This study also demonstrated that it might be wise for nonprofit organizations to encourage a healthy balance between volunteer activities and other life obligations as well as to invest in the volunteer community. In the future, researchers might consider replicating this study within other industries that utilize a volunteer labor force as well as the use of a larger sample size.

Indexing (document details)
Advisor: Carpenter, Corey, Burks, Jay
Commitee: Bakari, Marie
School: Northcentral University
Department: School of Business and Technology Management
School Location: United States -- California
Source: DAI-A 82/5(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Organizational behavior
Keywords: Nonprofit, Organizational Engagement, Volunteer, Volunteer retention, Volunteer engagement, Volunteer recruitment
Publication Number: 28151662
ISBN: 9798698539445
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