In the United States, our healthcare system often operates as a fragmented system in which different provider offices, hospitals, insurance companies, or behavioral health organizations do not communicate with each other due to the different Electronic Health Record (EHR) systems being used. This results in duplicate examinations, failure to obtain all medical records needed to treat patients, raised healthcare costs, denials of services due to insufficient information, and patients not getting the right services at the right time. IntegratedDirect (ID) is a for profit cloud-based organization that focuses on serving health insurance companies and ensuring that their contracted providers and agencies are able to share medical records with the insurance company more seamlessly. IntegratedDirect partners up with insurance companies to provide them with the necessary medical records needed for every member enrolled to approve necessary services, successfully ensure that providers are meeting quality metrics, and provide better coordinated care for patients. Not only would insurance companies have the capability of utilizing medical records through IntegratedDirect’s system, but any provider under the umbrella of the insurance could have access to medical records to provide the best service possible. In addition, patients enrolled in the insurance would also have access to their own records as needed through a portal application. IntegratedDirect helps bridge gaps in care through its unique ability to fully “ID” any member enrolled under the insurance company to achieve true interoperability.