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Dissertation/Thesis Abstract

Qualitative Inquiry of the Root Cause for High US Physical Therapy Attrition Rate: A Phenomenological Study
by Huddler, Robert L., Jr., D.B.A., Northcentral University, 2020, 84; 28091752
Abstract (Summary)

Physical Therapists are an important part of healthcare contributing to the success of patient outcomes in a rehabilitative model. The high attrition rates of Physical Therapists in the US provide challenges for employers in many ways. Physical Therapists employment in the US has remained near 70% and high attrition affects employer recruitment costs, lost revenues, and reduced productivity costing healthcare organizations $50 to $150 million each year. This qualitative phenomenological study sought to understand the root cause of high attrition rates of Physical Therapists after ten years of employment. The theoretical background used was Herzberg’s Motivation Theory which explained why Physical Therapists have a high attrition rate beyond ten years of working. The researcher used semi-structured face-to-face or Skype interviews to gather information from fifteen Physical Therapists who left the field after ten years of employment. The researcher asked each participant six demographic questions. The researcher audio-recorded and had each interview professionally transcribed and coded using NVivo 12 software to find common themes. Seven themes were revealed: (1) Working conditions, (2) Working relations with supervisors, (3) Factors to remain with an organization, (4) Relationship with supervisors and co-workers, (5) Personal Growth and its’ Limitations, (6) Reasons why Physical Therapists left the profession, and (7) Salary not commensurate with experience. Recommendations include open communication with employers, additional training for managers, and communication of organization financials. Future qualitative studies would be beneficial when conducted to examine several more of Herzberg’s principles to determine if the same themes develop. Continuing investigation of the high attrition in Physical Therapy should contribute to the development, and implementation of ways to increase employee satisfaction, which in turn, reduce attrition.

Indexing (document details)
Advisor: Kimmel, Sharon
Commitee: Scott, Kimberly, Sopko, Leila
School: Northcentral University
Department: School of Business and Technology Management
School Location: United States -- California
Source: DAI-B 82/4(E), Dissertation Abstracts International
Subjects: Health care management, Occupational psychology, Physical therapy
Keywords: Attrittion, Physical Therapists
Publication Number: 28091752
ISBN: 9798684655760
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