The purpose of this qualitative single-case study is to understand how communication content, media type, and timing influence emotions for acquired employees during the post-acquisition integration. The theoretical foundations are Lasswell’s model of communication and Lazarus’ cognitive appraisal theory of emotion. The overarching research question was: How does communication influence emotions for the acquired employees during the post-acquisition integration? Four research sub-questions were developed from the theoretical foundations and included communication content, media type, timing, and managers/non-manager emotion comparison. Convenience sampling was used to select 22 participants from a privately held company located in the United States. Data collection included three data sources: on-line survey, one-on-one semi-structured interviews, and two focus groups (managers and non-managers). Data was analyzed using descriptive statistics and inductive thematic analysis. The analysis resulted in nine themes within the four research questions: “the why and the context of messages”, “acknowledging feelings and what’s important”, “transparency with positive and negatives”, “setting expectations with updates on change”, “inclusivity and investment”, “combined media types”, “feedback mechanism”, “timeline with frequent updates”, and “trusted managers”. An important implication of this study is a new communication model for influencing emotions. The practical application is to use this new model as a communications guide during post-acquisitions integrations to enable positive emotions.
|Advisor:||Hovhannessian, Araxi, Maul, June Paradise|
|Commitee:||Ofori, Edward, Zayas, Luis|
|School:||Grand Canyon University|
|Department:||College of Doctoral Studies|
|School Location:||United States -- Arizona|
|Source:||DAI-A 82/4(E), Dissertation Abstracts International|
|Subjects:||Organizational behavior, Cognitive psychology, Communication, Business administration, Management|
|Keywords:||Business communication, Communication in psychology, Consolidation and merger of corporations, Consolidation, Merger of corporations|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be