Transitioning to virtual (remote) operations creates new challenges stressing traditionally accepted knowledge, motivation, and organizational influences (KMO) for employees and management alike. This study examines how those KMO influencers impact Haven Resource Group’s (HRG) management team’s ability to migrate from 60% virtual operating capacity to 90%. Additionally, this research reviews the practice of external recruiting practitioners and their collective acceptance of virtual technologies and whether their employers are building capacity for technological adaptation. The Clark and Estes (2008) gap analysis served as the conceptual framework for the study with a mixed methods approach using surveys and interviews providing the insights into the organizational understanding of the challenges. The data suggest many employers are not fully committed to capacity building and the transition to a virtual workforce even though employees (a) feel more productive, (b) possess an increased sense of loyalty to their employer when allowed to work remotely, (c) would consider switching jobs if another employer provided a work-from-home (telework) opportunity, and (d) are receptive to receiving training on innovative technologies. To address the identified KMO deficiencies associated with achieving a 90% virtual operating capacity, the study provides recommendations including (a) continuous training on remote technologies, (b) the development of job aids, (c) increased opportunities to work from home, and (d) the adoption of policies, processes, and systems that enable and enhance virtual collaboration and communication.
|Commitee:||Ott, Maria, Bertrand, John|
|School:||University of Southern California|
|School Location:||United States -- California|
|Source:||DAI-A 82/4(E), Dissertation Abstracts International|
|Subjects:||Organizational behavior, Organization Theory, Information Technology, Business administration|
|Keywords:||Capacity building, Disruptive innovation, Remote work, Technological adaptation, Telework, Work-from-home|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be