Dissertation/Thesis Abstract

The Relationship between Servant Leadership and Organizational Citizenship Behavior, Job Satisfaction, and Service Climate
by Mbandi, Juebiline , Ed.D., Trevecca Nazarene University, 2020, 176; 28028452
Abstract (Summary)

Leadership is indispensable for the success of an organization. Leadership styles impact followers’ extra-role behaviors, job satisfaction, and service climate. Servant leadership is a holistic, service-centered leadership approach that is based on moral values and focused on followers. The primary purpose of this exploratory correlational study was to explore and gather insights on the relationship between servant leadership and organizational citizenship behavior, job satisfaction, and service climate. Consistent with prior research, the findings indicated the servant style of leadership was positively associated with organizational citizenship behavior, job satisfaction, and service climate. Statistically, the magnitude of the correlation between the variables of servant leadership and organizational citizenship behavior, job satisfaction, and service climate ranged from strong to very strong.

Indexing (document details)
Advisor: Bledsoe, Kristin
Commitee: Longnecker, Ryan
School: Trevecca Nazarene University
Department: Doctoral Studies
School Location: United States -- Tennessee
Source: DAI-A 82/3(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Management, Organization Theory
Keywords: Job satisfaction, Organizational citizenship behavior, Servant leadership, Service climate
Publication Number: 28028452
ISBN: 9798672191775
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