Dissertation/Thesis Abstract

Engaging Four Generations in the Workplace: A Single Case Study
by Perilus, Brinnke, D.M., University of Phoenix, 2020, 177; 28027345
Abstract (Summary)

The purpose of this qualitative single case study was to explore how federal organizational leaders engage multigenerational work-value conflicts to manage the Baby Boomers, Generation X, the Millennials, and Generation Z. The specific perceptions were ‘work-value obstacles’ and ‘work-value enablers’ that federal organizational leaders have experienced when engaging the four generations as well as any issue that arose from work-value differences among the four generations. Using the exploratory inquiry design helped to gain insight into the multigenerational problems that exist within federal organizations. Using this design also helped to provide possible solutions to assist 21st century federal organizational leaders in leading a more effective generationally diverse workforce. The identification of multigenerational work-value conflicts may help individual leaders improve their leadership skills in order to manage the Baby Boomers, Generation X, the Millennials, and Generation Z. Fifteen federal organizational leaders shared their perspectives using semi-structured interviews to accomplish the study’s purpose. Data results and narrative construction revealed a communication gap (generational communication preferences) between the four generations. A multigenerational management practice model was proposed to help organizational leaders to effectively manage four generations while ensuring that federal organizations remain sustainable and continue to flourish into the future.

Indexing (document details)
Advisor: Phelps, Yvonne
Commitee: Akintunde, Olufemi, Blake, Marlene N.
School: University of Phoenix
Department: School of Advanced Studies
School Location: United States -- Arizona
Source: DAI-A 82/3(E), Dissertation Abstracts International
Subjects: Management, Business administration, Organizational behavior
Keywords: Different generations in the workplace, Four generations with different work-values, Leading a generationally diverse workforce, Managing a generationally diverse Workforce, Multigenerational work-value conflicts, The Baby Boomers, Generation X, Millennials and Generation Z
Publication Number: 28027345
ISBN: 9798664783247
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