The purpose of this research was to determine if service dog breed, dog size, or a small business employee’s attitude toward dogs impacts their likelihood of public accommodation. Federal law prohibits businesses from denying service dogs access to their public areas and service; however, access denial events continue to occur, necessitating this quantitative, quasi-experimental study to determine if significant differences in the average scores of public accommodation are based on different types of dog breed/size and attitude toward dogs. An online survey collected responses from 164 small business employees aged 22 to 73. Analysis of variance findings indicated that both dog breed/size and employee attitude toward dogs were significant. The post-hoc analysis using the Games-Howell procedure indicated that participants who liked dogs, tended toward higher public accommodation scores across small, medium, and large dogs. However, participants who disliked dogs were more likely to accommodate small dogs compared to medium or large dogs. Therefore, personal preferences determined accommodation, with preference given to small dogs over medium and large dogs. Recommendations, study limitations, and future research opportunities were also discussed.
|Commitee:||Pitselos, John, Frese, Kent|
|Department:||Harold Abel School of Psychology|
|School Location:||United States -- Minnesota|
|Source:||DAI-A 82/2(E), Dissertation Abstracts International|
|Subjects:||Disability studies, Commerce-Business, Behavioral psychology|
|Keywords:||Service dogs, Dog breed, Public accommodation, Attitudes|
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