Dissertation/Thesis Abstract

Prediction of Psychological Capital on Organizational Citizenship Behavior in a Nonprofit Organization
by Efah, Ernest, Ph.D., Grand Canyon University, 2020, 230; 28089357
Abstract (Summary)

The purpose of this quantitative correlational study was to determine if and to what extent psychological capital (hope, efficacy, resilience, and optimism) predicts organizational citizenship behavior in employees of a nonprofit organization in the state of California. A convenience sample of 88 employees from a single nonprofit organization participated in this study. The theoretical foundations utilized in this research were the psychological capital theory and organizational citizenship behavior theory. A multiple regression model was used to predict the organizational citizenship behavior (criterion variable) total score based on the four psychological capital (predictor) scores. Hope (.53) and Optimism (.49) scales were unreliable due to their unacceptable Cronbach’s alpha levels. Thus, Research Question 2 (Hope) and Research Question 5 (Optimism) were removed from the analysis. The overall model (Research Question 1) failed to reach statistical significance (p = .38) and accounted for 0.96 of the total OCB score. The null hypothesis was not rejected for Research Questions 3 and 4. Psychological capital is positively related to favorable organizational outcomes including citizenship behaviors and employers, human resource managers, and supervisors should provide intervention strategies that increase psychological resources and extra-role behavior in employees of nonprofit organizations.

Indexing (document details)
Advisor: Pressman, Melissa Singer
Commitee: Robinson-Neal, Andree, Street, Sandra
School: Grand Canyon University
Department: College of Doctoral Studies
School Location: United States -- Arizona
Source: DAI-A 82/2(E), Dissertation Abstracts International
Subjects: Psychology, Organizational behavior, Social psychology
Keywords: CPC-12, OCB-C, Human service organizations, Nonprofit organizations, Organizational citizenship behavior, Positive psychology, Psychological capital
Publication Number: 28089357
ISBN: 9798664743623
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