The purpose of this quantitative, correlational study was to examine if and to what extent a job-person fit in the areas of work-life (workload, control, reward, community, fairness, and values) predicts the use of emotional labor (surface acting and deep acting) use by urban school teachers in Arizona. The Areas of Worklife Survey (AWS) measured job-person fit in the areas of workload, control, community, reward, fairness, and values. The Emotional Labour Scale-Revised (ELS-R) measured the emotional labor strategies (surface acting or deep acting) used by teachers. Data was collected from a convenience sample from a target population of 1710 full time, classroom teachers in a large, urban Arizona school district. The final sample consisted of 148 individuals. The theoretical framework included the mismatch model and emotional labor. The research questions (RQ) were: 1. “To what extent does a mismatch within the six subscales of job-person fit (as indicated by scores in the areas of workload, control, reward, community, fairness, and values) predict the use of surface acting in Arizona public school teachers?”. RQ 2 was: “To what extent does a mismatch within the six subscales of job-person fit (as indicated by scores in the areas of workload, control, reward, community, fairness, and values) predict the use of deep acting in Arizona public school teachers?”. A multiple linear regression analysis was used to analyze the relationship between the predictor and criterion variables. In RQ1, the null hypothesis was rejected and the model summary was F(6, 141) = 4.05, p < 0.05, adj R2 = 0.15. In RQ2, the findings failed to reject the null hypothesis (F(6, 141) = 2.22, p = 0.05, adj R2 = 0.047).
|Commitee:||Shuttlesworth, Mary, Weeldreyer, Kimberly|
|School:||Grand Canyon University|
|Department:||College of Doctoral Studies|
|School Location:||United States -- Arizona|
|Source:||DAI-A 82/2(E), Dissertation Abstracts International|
|Keywords:||Areas of worklife, Burnout, Emotional labor, Teachers|
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