This study investigated the research question: What relationship, if any, exists between servant leadership and employee resilience? Researchers have proposed that the resiliency of employees may be influenced by the environment created by an organization’s leaders. Due to servant leadership’s history of resiliency-related outcomes, this study selected servant leadership as the leadership approach to be investigated in relation to employee resilience. Undergraduate enrollment employees who work at institutions that are members of the North American Coalition of Christian Admission Professionals were chosen as the population due to their high turnover rates, a potential sign of resiliency concerns. The research methodology used a quantitative method as well as a correlational, cross-sectional survey research design. The 41-item survey included demographics, an employee resilience self-assessment, and questions regarding the servant leadership behaviors of the respondent’s direct supervisor. The data were analyzed using hierarchical multiple linear regression. The servant leadership behavior that explained the most resilience total score variance (Adjusted R2 values) was helping subordinates grow and succeed (11.2%), with the gender of the respondent (4.4%) and empowering (2.5%) also contributing in a statistically significant manner. The organizational performance and employee resilience benefits accrued through the identified servant leadership behaviors encourages not only the implementation of servant leadership behaviors for reasons traditionally discussed in the literature, but also for their utility in creating conditions for elevated levels of employee resilience and reduced negative impacts associated with lower levels of resilience.
|Advisor:||Rennaker, Mark A.|
|Commitee:||Freemyer, James V., Roark, Carolyn S.|
|School:||Indiana Wesleyan University|
|School Location:||United States -- Indiana|
|Source:||DAI-A 82/1(E), Dissertation Abstracts International|
|Subjects:||Educational administration, Higher education|
|Keywords:||Employee resilience, Quantitative case study, Resilience at Work scale, Servant leadership, Servant Leadership Scale|
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