Dissertation/Thesis Abstract

Not Stranger or Friend: The Role of Self-Disclosure in Personal-Service Provider Relationships
by Devereux, Sarah E., M.A., Marquette University, 2020, 62; 28025193
Abstract (Summary)

The process of self-disclosure was examined through a type of relationship that has not been studied significantly in previous research, the personal-service provider and client relationship. Most research regarding self-disclosure has looked at either close, intimate relationships or that of strangers. Self-disclosure between people who are not members of the groups mentioned above requires further research to fully understand how often it occurs, why it happens, what type of information is shared and more. Eight semi-structured qualitative interviews with hairstylists who have been working for two years or more and have built relationships with clients were conducted to answer the questions surrounding the self-disclosure occurring in this type of relationship. The rules that govern this specific interaction don't follow the same norms that govern most self-disclosure interactions. In addition, personal-service providers reported additional pressures involved with receiving these disclosures from clients.

Indexing (document details)
Advisor: Turner, Lynn H.
Commitee: Sturgal, Tracey, Chattopadhyay, Sumana
School: Marquette University
Department: Communication
School Location: United States -- Wisconsin
Source: MAI 82/1(E), Masters Abstracts International
Source Type: DISSERTATION
Subjects: Communication, Individual & family studies
Keywords: Interpersonal relationship, Personal service-provider, Self-disclosure, Social penetration theory
Publication Number: 28025193
ISBN: 9798662494008
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