Dissertation/Thesis Abstract

Burnout, Hardiness, and Intent to Turnover among U.S. Healthcare Ancillary Managers
by Moua, Shua Joyce, D.B.A., California Baptist University, 2020, 161; 27961655
Abstract (Summary)

The healthcare industry has many challenges that increases the likelihood of burnout among employees to include emotional fatigue because of caring for sick patients, long work hours, and the physical demands of the job. The purpose of this quantitative research study was to investigate hardiness, burnout, and intent to turnover among ancillary managers within a U.S. healthcare organization. Studies have focused on clinical staff burnout with research on burnout among nurse managers, nurses, and physicians. However, there have been limited research studies investigating burnout, hardiness, and intent to turnover among ancillary managers. There is a high demand for top talent, both on the clinical side with jobs such as nursing or physicians, as well as with ancillary managers who help to ensure operations and organizational goals are met. As managers play an important role in the organization, it is important to better understand the relationship between burnout, hardiness, and intent to turnover among ancillary managers in healthcare organizations.

Indexing (document details)
Advisor: Dunbar, Scott
Commitee: Yoo, James, Minesinger, Kenneth
School: California Baptist University
Department: Online and Professional Studies
School Location: United States -- California
Source: DAI-A 82/1(E), Dissertation Abstracts International
Subjects: Business administration, Health care management
Keywords: Ancillary managers, Burnout, Hardiness, Healthcare managers, Intent to turnover, Stress
Publication Number: 27961655
ISBN: 9798662399693
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