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Dissertation/Thesis Abstract

Study of the Perceptions and Attitudes regarding Online Student Services
by Nichols, David R., Ed.D., Concordia University (Oregon), 2020, 129; 27998478
Abstract (Summary)

Online education continues to grow as a delivery method for higher education. Institutions of higher learning have implemented effective support services for on campus students. The problem is whether institutions have implemented equally effective support services for online students. Although the number of online students continues to grow, institutions of higher learning struggle with the delivery of online education and support services offered to online students. For online students to persist and succeed, online support services must be equivalent to those offered to on campus students. This qualitative research study was conducted to determine the perceptions of online students regarding the support services provided. In this study, online students in the Organizational Leadership Program (ORGL) at a large public university in South Central United States responded to a confidential Qualtrics survey and participated in a telephone interview. The students answered questions about their real-life experiences with online support services. The majority of the online students were challenged in establishing a connection with the institution necessary for student success. Online students require distinct services from brick and mortar students. The online student faces challenges not encountered by brick and mortar students. Online students not receiving adequate online services may experience persistence issues and a lack of student success.

Indexing (document details)
Advisor: Boozang, Bill
Commitee: Basham, Matthew, Wilson, Andrea
School: Concordia University (Oregon)
Department: Education
School Location: United States -- Oregon
Source: DAI-A 81/12(E), Dissertation Abstracts International
Subjects: Educational technology, Higher education, Educational administration
Keywords: Online education, Support services
Publication Number: 27998478
ISBN: 9798641588346
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