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Dissertation/Thesis Abstract

An Application of Complexity Theory for Directing Organizational Change
by Lowell, Kevin, Ph.D., Fielding Graduate University, 2020, 118; 27998238
Abstract (Summary)

This dissertation presents a review of the development and components of complexity theory and its application to human systems. Implications for managing organizations derived from complexity science are also delineated. Examples of planned structural, process, and cultural changes in a wireless communications company derived from complexity theory are described and analyzed. Research questions derived from management applications of complexity theory are presented to assess the impact on planned organizational changes for improving customer service and creating optimal relations with vendor organizations. Empirical results used in testing these research questions in a field setting utilizing multiple data-gathering approaches are presented. Finally, the implications of this research for applying complexity theory as a paradigm for managing contemporary organizations are addressed.

Indexing (document details)
Advisor: Mink, Barbara P.
Commitee: Austin, John, Willis, David Blake, Chen, Sandy, Howard, Ronald
School: Fielding Graduate University
Department: School for Leadership Studies
School Location: United States -- California
Source: DAI-A 81/12(E), Dissertation Abstracts International
Subjects: Management, Organization Theory
Keywords: Complex adaptive systems, Complex organizations, Complexity, Complexity leadership, Complexity theory, Organizational change
Publication Number: 27998238
ISBN: 9798635247846
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