Attracting full fee-paying international students to higher education institutions in the United States has become a central issue for university administrators in the era of globalization. To increase international students’ satisfaction with their educational experience abroad, higher education institutions attempt to strengthen support services available for international students. This study investigated how university administrators served international students at a private, non-profit, four-year university in the Northeast United States. Using a single-case study methodology, the researcher examined how the types of support services administrators provided for international students evolved during changing global, social, and organizational contexts, the ways institutional administrators communicated with international students regarding support services available to them, and how international students described their satisfaction with the support services and administrators’ communication regarding these support services. To collect data, the researcher conducted three focus group interviews with international students, twelve in-depth interviews with university administrators in a leadership position and one interview with the partner institution’s administrator, observed five information sessions for international students and analyzed twelve documents, websites and similar artifacts, related to international students. The data revealed that administrators at the case-study institution anticipated some new initiatives such as, reviewed the role of the International Student Office, established the Deportation Defense Clinic, partnered with an external organization, and integrated professional development. The research identified some challenges administrators faced in providing to and communicating with international students about support services and suggested some strategies to expand the delivery of programs and services for international students and improve international student satisfaction with their education experience abroad.
|Advisor:||Natow, Rebecca S.|
|Commitee:||Blue, Elfreda V., Thompson, Eustace G., Pertuz, Sofia B., Fanelli, Sean A.|
|Department:||Educational Leadership and Policy Studies|
|School Location:||United States -- New York|
|Source:||DAI-A 81/12(E), Dissertation Abstracts International|
|Subjects:||Higher Education Administration, Multicultural Education, Higher education|
|Keywords:||Challenges, International students, Partnership, Social and organizational change, Student satisfaction, Support services|
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