A review of the literature reveals that while misuse of the voice 911 system is well-documented and addressed, patterns of misuse within newer 911 systems are being neglected. This study examines the public’s use of the text-to-911 (T911) systems in Arlington County and Fairfax County, Virginia through quantitative research that evaluates data from T911 transcripts. The study questions whether the system is being appropriately used by the public and, if not, how the public is misusing the system. Data acquired from T911 transcripts showed that 3.51% of text contacts in Arlington and 8.05% of contacts in Fairfax met criteria for valid use of the T911 system. The majority of misuse stemmed from accidental misuse, rather than malicious abuse or pranks. The ensuing data analysis confirms that T911 likely suffers from the same type of misuse that voice 911 systems encounter and supports potential policies to mitigate further misuse.
|Commitee:||Jensen, Steve, Kreysa, Peter G|
|School:||California State University, Long Beach|
|Department:||Criminology, Criminal Justice and Emergency Management, School of|
|School Location:||United States -- California|
|Source:||MAI 81/11(E), Masters Abstracts International|
|Subjects:||Public administration, Technical Communication|
|Keywords:||911, Emergency communications, Misuse, PSAP, Text to 911|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be