The purpose of this project is to implement rapid improvement events in the
emergency department setting and determine the effects on employee satisfaction.
Employees in the emergency department setting often experience frustrations in the daily
operations of patient care. Rapid improvement events (RIEs) are formalized activities
utilized by organizations to achieve rapid and dramatic improvements that are capable of
progressively shifting the culture. The key concept is continuous improvement, or taking
the process apart and putting it together in a better way. Rapid improvement events are
meant to empower and unleash creative power of people actually involved in the work, in
an attempt to design a more effective and efficient process. This project sought to
improve employee satisfaction post-implementation of RIEs. The overall findings of this
project did not show evidence of increased satisfaction among the individuals who
participated in the survey. It was recommended to appoint champions and increase
education efforts on RIEs if the organization is to continue this project.
|Commitee:||Seibert, Helene, Adkins, Melisa|
|Department:||School of Nursing and Health Professions|
|School Location:||United States -- Illinois|
|Source:||DAI-B 81/10(E), Dissertation Abstracts International|
|Keywords:||Emergency department, Employee satisfaction, Improved outcomes, Lean six sigma, Rapid improvement event|
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