Dissertation/Thesis Abstract

The Effects of Rapid Improvement Events in the Emergency Department on Employee Satisfaction
by McGuire, Erin, D.N.P., McKendree University, 2020, 103; 27833740
Abstract (Summary)

The purpose of this project is to implement rapid improvement events in the

emergency department setting and determine the effects on employee satisfaction.

Employees in the emergency department setting often experience frustrations in the daily

operations of patient care. Rapid improvement events (RIEs) are formalized activities

utilized by organizations to achieve rapid and dramatic improvements that are capable of

progressively shifting the culture. The key concept is continuous improvement, or taking

the process apart and putting it together in a better way. Rapid improvement events are

meant to empower and unleash creative power of people actually involved in the work, in

an attempt to design a more effective and efficient process. This project sought to

improve employee satisfaction post-implementation of RIEs. The overall findings of this

project did not show evidence of increased satisfaction among the individuals who

participated in the survey. It was recommended to appoint champions and increase

education efforts on RIEs if the organization is to continue this project.

Indexing (document details)
Advisor: Rennegarbe, Richelle
Commitee: Seibert, Helene, Adkins, Melisa
School: McKendree University
Department: School of Nursing and Health Professions
School Location: United States -- Illinois
Source: DAI-B 81/10(E), Dissertation Abstracts International
Subjects: Nursing
Keywords: Emergency department, Employee satisfaction, Improved outcomes, Lean six sigma, Rapid improvement event
Publication Number: 27833740
ISBN: 9798607320263
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