Dissertation/Thesis Abstract

Digital Disruption: Exploring Effects on the Manufacturing Environment
by Foley, Mari Elizabeth, D.B.A., Capella University, 2020, 174; 27741858
Abstract (Summary)

Research has shown a fourth Industrial Revolution is occurring causing manufacturing leadership teams to reassess the status of their competitive business. External forces and expectations by customers for personalized experiences are driving the need for digital advancements to create efficient manufacturing plants. A lack of or a sluggish digital implementation in a manufacturing company impedes leadership teams from attracting the best talent, being a market competitor, and increasing market share. The purpose of this qualitative case study was to explore how digital threats are affecting manufacturing plants and how leadership teams respond to those threats. The conceptual framework for the study was Christensen’s theory of disruption, the theory of Industry 4.0, and the sociotechnical systems theory. The research questions guiding the study addressed the need for technologies in manufacturing environments, how digital technologies are selected to increase efficiencies, and how skills and needed talent strategies are determined. The participants for this study included manufacturing managers or higher level executives on the East Coast of the United States with more than two years of experience and management position titles of operations, supply chain, information technology, human resources, or executive management. Data collection included semi structured one-on-one interviews from 19 participants representing 10 organizations and data was analyzed using NVivo12®. Findings suggested leadership is a significant support system for a digital implementation, and a culture built around a new digital strategy will create an environment where employees will choose to support one another through the process. Implementation of these findings might enhance employee retention and a competitive advancement in the industry.

Indexing (document details)
Advisor: Morgan, James
Commitee: Blando, Judy, Turner, Freda, Dunfee, Charlene, Grant, Gayle
School: Capella University
Department: School of Business and Technology
School Location: United States -- Minnesota
Source: DAI-A 81/9(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Business administration
Keywords: 3D printing, Digital disruption, Digital threats, Industry 4.0, Manufacturing, Talent
Publication Number: 27741858
ISBN: 9781658453363
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