Information Technology (IT) is continuously changing to find ways to lower costs, maximize productivity, and better serve customers. IT managers must solve problems while providing moral leadership to their teams. The design of this qualitative case study was to discover the best practices used by IT project managers to determine what leadership skills and behaviors, as well as to identify and establish the communication tools and techniques in leading and communicating with IT project virtual team members. This study was conducted using a direct virtual interview with 10 chosen IT project managers from Northern California who had more than five years’ experience managing IT virtual teams. IT project managers and leaders may consider taking the time to actively listen to virtual team members by building personal relationships with them at the beginning of the project. The use of coaching along with collaborating of team members' talents to gain their trust, so team members can be open with the IT leaders and share the bad news about projects. Findings from this study will assist IT project managers and leaders in communicating with their IT virtual teams.
|Advisor:||Appunn, Frank, Burleigh, Cheryl|
|School:||University of Phoenix|
|Department:||School of Advanced Studies|
|School Location:||United States -- Arizona|
|Source:||DAI-A 81/8(E), Dissertation Abstracts International|
|Subjects:||Information Technology, Management, Communication|
|Keywords:||Coaching, Leadership, Motivating, Project Manager, Teams, Virtual team|
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