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Dissertation/Thesis Abstract

Millennials: Understanding the Challenges in Transferring Tacit Knowledge
by Hedgspeth, Samantha A., Ph.D., Northcentral University, 2019, 136; 27667613
Abstract (Summary)

The purpose of this exploratory case study was to discover the potential hindrances to transferring tacit knowledge from Baby Boomers to Millennials in the workplace. The problem addressed in this qualitative case study was that organizational leadership struggles from a disruption in knowledge transfer. With a shortage of experienced talent on the job market horizon, organizations must be proactive in transferring their proprietary tacit knowledge for operations and processes from the retiring Baby Boomers to Millennials. A disruption in knowledge transfer impacts organizational productivity, competitive advantage, and future state sustainability. The generational theory is the theoretical framework used in this study that explains the complex development, workings, and rationale of the generational cohort’s differences. The qualitative methodology and case study research design were chosen to capture life experiences, observations, and artifacts. The results from the research question yielded themes such as face-to-face versus electronic communication, impersonal instruction, expectation versus agreement, mentoring, and coaching. Implications associated with other common themes were indicators of a changing tide of mindset in the workplace. The emergence of generation neutral perspectives on hindrances to transferring tacit knowledge unearthed the role of technology as an enabler and a hindrance. The use of technology facilitates the latent defect of disconnecting the organic intersections that transfer tacit knowledge in the workplace. Future researchers will need to solve the balance between human relationships and using technology to simulate relationships.

Indexing (document details)
Advisor: Rawlings, Melody, White, Gary
Commitee: Bakari, Marie
School: Northcentral University
Department: School of Business and Technology Management
School Location: United States -- California
Source: DAI-A 81/7(E), Dissertation Abstracts International
Subjects: Business administration, Business education, Higher Education Administration
Keywords: Baby Boomers, Divergent, Generations, Knowledge transfer, Millennials, Tacit knowledge
Publication Number: 27667613
ISBN: 9781392352922
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