Dissertation/Thesis Abstract

Identifying the Leadership Skills Needed to Develop the Competencies to Lead in a Postcrisis Organization: A Delphi Study
by Turgeon, Paul E., Ed.D., Brandman University, 2019, 215; 27735133
Abstract (Summary)

Purpose: Organizational leaders play a pivotal role in postcrisis activities. There is abundant research in the actions of leaders in a crisis; however, there is limited research regarding the leadership competencies required postcrisis, and a gap remains in knowing which leadership skills are needed postcrisis. The purpose of this Delphi study was to identify the leadership skills needed to promote organizational resilience, to act with integrity, and to possess a learning orientation of organizational leaders in the postcrisis phase.

Methodology: This study used a 3-round Delphi technique to identify the leadership skills that support the possession of the competencies needed for a postcrisis leader. Panelists rated skills, previously identified in the literature, using a 5-point Likert scale. Furthermore, they provided their expert opinion on any additional leadership skills that support the possession of the competencies and any additional competencies needed for a postcrisis leader.

Findings: The participants reached consensus on the skills regarding the competencies of promoting organizational resiliency, acting with integrity, and promoting a learning orientation. The identified skills are (a) be adaptable, (b) inspire others by communicating a vision, (c) change direction while being sensitive to the need for transparency to maintain the integrity, (d) develop personal mastery, (e) embrace and enjoy learning, and (d) possess emotional intelligence.

Conclusions: Based on the literature review and the research findings, the following was concluded: (a) A leader must possess the competency of promoting organizational resilience, acting with integrity, possessing a learning orientation, and connectivity to internal and external stakeholders; (b) The newly identified skill of being supportive of change was identified in both the competency of promoting organizational resiliency and acting with integrity; and (c) Leaders need to be communicative and develop connectivity with internal and external stakeholders.

Recommendations: Additional research is recommended to validate an instrument to measure the skills a postcrisis leader possesses to support the competencies. Another study could conduct interviews with crisis management team members to further identify the competencies displayed by the crisis leader. Finally, researchers need to conduct a study to identify a correlation between effective postcrisis leadership and transformational leadership.

Indexing (document details)
Advisor: Rodriguez, Carlos
Commitee: Hightower, Len, Gonzalez, David
School: Brandman University
Department: School of Education
School Location: United States -- California
Source: DAI-A 81/7(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Management, Organizational behavior
Keywords: Crises, Crisis, Leadershp, Organizational leadership, Personnel development, Post-crisis
Publication Number: 27735133
ISBN: 9781392876596
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