Dissertation/Thesis Abstract

Emotional Intelligence and Organizational Commitment of United States (US) Information Technology Managers
by Mayfield, Joyce, Ph.D., Capella University, 2019, 158; 27670116
Abstract (Summary)

A nonexperimental quantitative survey research design and the application of Moderated Multiple Regression (MMR) were applied. MMR was used to examine the research questions and the related hypotheses to investigate the effect of intent to stay (ITS) regarding emotional intelligence (EI) and the affective, continuance, and normative components of organizational commitment (OC) of Information Technology (IT) managers in the United States (US). Four questions were addressed: To what extent does EI and ITS explain the relationship with each of the three components of OC, affective, continuance, and normative commitment? To what extent does ITS moderate the relationship between EI and the affective component of OC? To what extent does ITS moderate the relationship between EI and the continuance component of OC? To what extent does ITS moderate the relationship between EI and the normative component of OC? Data for the current study was collected using three self-reporting instruments: the Schutte et al. (1998) Emotional Intelligence Scale (EIS), the Cichy, Cha, & Kim (2009a) Organizational Commitment Questionnaire (OCQ), and the Bozeman and Perrewe (2001b) Turnover Cognitions Scale (TCS) to measure the EI, OC, and ITS of U.S. Information Technology managers. The study included 80 IT managers (upper, middle, and lower levels) who work for US Information Technology companies. The results of the analysis revealed a significantly positive relationship between EI and the affective and normative components of OC, but did not reveal a statistically significantly positive relationship between EI and the continuance commitment component. The results of the investigation did not reveal a statistically significant positive influence of ITS on the relationship between EI and the affective, continuance, and normative components of OC, which failed to reject the null hypothesis. The results highlight the complexity of highly skilled professional workers retention issues in Information Technology organizations.

Indexing (document details)
Advisor: Stein, David
Commitee: Blando, Judy, Witteman, Pamelyn
School: Capella University
Department: School of Business and Technology
School Location: United States -- Minnesota
Source: DAI-A 81/7(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Business administration, Information Technology, Management, Occupational psychology
Keywords: Emotional intelligence, Information technology managers, Intent to stay, Organizational commitment
Publication Number: 27670116
ISBN: 9781392691588
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