Dissertation/Thesis Abstract

A Delphi Study of Program Managers’ Perspectives of Management Innovation in Project Management Offices (PMOs)
by Olaleye, Olanike, Ph.D., Capella University, 2019, 174; 27667101
Abstract (Summary)

The current business environment is volatile, uncertain, complex, fiercely competitive, dynamic, and ambiguous. Organizations must have clear, well defined, and optimal strategies in place to survive and thrive in this type of environment. Although product, process, and technology innovation often come to the fore as common strategies in the current business environment, management innovation is also emerging as a key contributor to the success and continuity of organizations. Management innovation is anything that changes the manner management work is executed. Birkinshaw, Hamel, and Mol’s (2008) definition of management innovation guided this study. Project and program management practitioners who carry out projects and programs in organizations need to understand how to leverage management innovations to execute organizational strategies effectively. The purpose of this study was to understand and describe the perspectives of project management offices (PMO) program managers on management innovation. During three survey rounds, the Delphi methodology was used to gather opinions and gain consensus from 12 experts with an average of over 13 years’ PMO program management experience. Study participants indicated the resolution of a perceived challenge, or the enhancement of a beneficial lever, stimulates management innovation. Findings from the study indicate technology-enabled solutions, leadership, and agile philosophies are future opportunities while resistance to change is a future challenge with PMO management innovation. Training, stakeholder communication, collaboration, leadership, and nurture of human capital are examples of recommendations to help mitigate and leverage future challenges and opportunities respectively. However, there are no one size fits all recommendations because organizational context is critical in determining types of management innovations to select, implement, and adopt in PMOs.

Indexing (document details)
Advisor: Kasala, Mary
Commitee: Gorriaran, Adolfo, Strickland, Cyd
School: Capella University
Department: School of Business and Technology
School Location: United States -- Minnesota
Source: DAI-A 81/7(E), Dissertation Abstracts International
Subjects: Business administration, Management
Keywords: Management innovation, Program management office, Project management
Publication Number: 27667101
ISBN: 9781392485460
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