Dissertation/Thesis Abstract

The Role of Diverse Skill Sets in Incident Response
by Moore, Sandra, T.D., Capitol Technology University, 2019, 128; 27662834
Abstract (Summary)

As the threat of a cyber-attack looms larger each day and data breaches continue to happen, it is time to think differently and take a different approach by researching the role of diverse skill sets within incident response (IR) to understand if different skill sets can help during a cyber-attack (Dark, 2015). The case study set out to identify if diverse skill sets affected IR teams during a cyber-incident using a qualitative exploratory methodology. A total of eleven participants, six IR managers and five IR members, were interviewed and the data analyzed, resulting in seven emergent themes. The findings on how diverse skill sets may affect incident response, based on the viewpoints of the case study participants, during a cyber-incident are not clear cut and future research should focus on further exploring diverse skills sets in IR as well as how culture may impact IR teams. However, there was consensus on two of the seven emergent themes, collaboration and communication as well as how managers may affect the efficacy of the IR team. The recommendations can assist incident response teams in understanding how IR members and managers view skill sets and how those members view of those skill sets and the effectiveness of the IR team. The recommendations can also assist cybersecurity professionals when determining what to study and how to prepare for a career in IR.

Indexing (document details)
Advisor: Butler, William
Commitee: Harbour, Tiffany, Chike, Chike Patrick
School: Capitol Technology University
Department: Technology (PhD)
School Location: United States -- Maryland
Source: DAI-A 81/6(E), Dissertation Abstracts International
Subjects: Computer science, Information Technology, Organizational behavior
Keywords: Computer incident response management, Computer security incident response team, Diversity and incident response, Incident response, Team effectiveness, Threat intelligence
Publication Number: 27662834
ISBN: 9781392738818
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