Dissertation/Thesis Abstract

When Negative Feedback Works: Exploring the Influence of Organizational Structures in Positive Outcomes from Negative Feedback
by Sempel, Floren Lee, Ph.D., Fielding Graduate University, 2019, 206; 27663313
Abstract (Summary)

Feedback is best understood as a process operating within the structures (structure and culture) of a complex organizational system. Through the stories of feedback givers and receivers, this narrative inquiry uses in-depth, semi-structured interviews to accomplish the following: identify organizational structures perceived to facilitate positive outcomes from negative feedback, examine the feedback processes of givers and receivers, and expand the scope of what constitutes positive outcome. Findings suggest elements of structure and culture can be facilitative for the feedback process resulting in positive outcomes. Reflection also appears to be facilitative.

Indexing (document details)
Advisor: Nelson, Annabelle L.
Commitee: Rosenthal, Patrice E., Corley, Connie, Johnson-Riley, Jenny, Ellinger, Andrea D.
School: Fielding Graduate University
Department: School for Leadership Studies
School Location: United States -- California
Source: DAI-A 81/5(E), Dissertation Abstracts International
Subjects: Organizational behavior, Organization Theory, Management
Keywords: Complex system, Morphogenesis, Negative feedback, Organizational culture, Organizational structure, Positive outcome
Publication Number: 27663313
ISBN: 9781392707050
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