Dissertation/Thesis Abstract

Reverse Mentoring by Millennials in the United States: A Phenomenological Study
by Vallesteros, Roblene, Ph.D., Capella University, 2019, 271; 27545317
Abstract (Summary)

The purpose of this study was to understand the lived experiences of reverse mentoring by millennials in the United States. This study was done to fill the gap in the literature, extend the knowledge base in reverse mentoring, and offer a better understanding of millennials as reverse mentors. The research question was “How do millennials perceive and describe their experience of reverse mentoring?” Following Moustakas’ transcendental phenomenology method, the expectation was to learn about reverse mentoring based on the lived experiences of U.S. millennials. The population consisted of Generation Y individuals (born between 1981-1994), also known as millennials. Millennials are known to be technologically savvy, expert at social media, ambitious, and innovative. The sample of participants were selected through purposive and snowball sampling methods and contacted through organizations and social media websites such as Facebook and LinkedIn. Participants had work related experience as a reverse mentor. The data was collected through one-on-one interviews conducted via face-to-face, phone, or Skype. The modification of the Van Kaam method of analysis of phenomenological data was used to analyze the data on the transcript of each interview. The research study found five themes in reverse mentoring: challenges, learning, reverse mentoring relationship perspectives, eureka moments, and the mentor’s view of reverse mentoring. Participants experienced challenges related to age, barriers, resistance, and training. The theme of learning produced experiences in growth, information, learning from each other, and how the mentors learned from their mentees. There were positive and negative experiences drawn from the participants’ perspectives on reverse mentoring relationships including the length of time, a difference between older and younger mentees, and the benefits of having a reverse mentoring program. The eureka moments theme described experiences where their mentees either made progress or did not make progress. The final theme consisted of the participants’ views of reverse mentoring where they shared their experiences and feelings about reverse mentoring. This study provided an in-depth discussion about the participants’ lived experiences in reverse mentoring, and it was an opportunity to provide different avenues into future research on reverse mentoring.

Indexing (document details)
Advisor: Callender, Stephen
Commitee: Moser, Tami, Gull, Gregory
School: Capella University
Department: School of Business and Technology
School Location: United States -- Minnesota
Source: DAI-A 81/5(E), Dissertation Abstracts International
Subjects: Management, Business administration
Keywords: Kram, Levinson, Millennial, Reverse Mentoring
Publication Number: 27545317
ISBN: 9781392727126
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