Dissertation/Thesis Abstract

The Moderating Effect of Emotional Intelligence on the Relationship between Servant Leadership and Turnover Intentions among Air Force Personnel
by Thier, Christopher Michael, D.B.A., Saint Leo University, 2019, 185; 27541744
Abstract (Summary)

Some of the greatest leaders in U.S. history have been a product of military tradition and education. The success of these individuals has lent credibility with respect to military leadership structure. Since the beginning of the Global War on Terror, several leadership mishaps have called this perfect vision into question and increased the turnover rate among military personnel. Therefore, the purpose of this study was to understand the impact of servant leadership and emotional intelligence on turnover intentions of Air Force personnel. Employees who experience low morale and loss of commitment from leadership have a stronger desire to leave a company that can negatively impact mission readiness. The target population consisted of active-duty members located at Langley Air Force Base. This research utilized purposive sampling, and data were collected using SurveyMonkey. Based on past research, the data collected for this study show there is a negative relationship between servant leadership and turnover intention as well as between emotional intelligence and turnover intelligence. The results have practical implications for improving employee retention, which would save the U.S. Air Force millions in training costs while increasing mission readiness. This study used a variety of previously validated measures (SL-7, EI-16, TIS-6) to assess the existence of a relationship between the variables. Data were collected from 37 participants and examined using IBM SPSS. Findings revealed that in this population, self-reported perceptions of servant leadership and the interaction effect of emotional intelligence did have an impact on turnover intention. As expected, servant leadership had a significant negative impact on turnover intention while contrary to expectations, no significant relationship was found between emotional intelligence and turnover intention. The findings advanced knowledge regarding how employees perceive leadership and turnover intention through the lens of emotional intelligence.

Indexing (document details)
Advisor: Perkins, LaQue Thornton
Commitee: Williamson, Dene, Cleveland, Craig
School: Saint Leo University
Department: School of Business
School Location: United States -- Florida
Source: DAI-A 81/4(E), Dissertation Abstracts International
Subjects: Business administration
Keywords: Air Force, Emotional intelligence, Servant leadership, Turnover intention
Publication Number: 27541744
ISBN: 9781392752593
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