Dissertation/Thesis Abstract

Saying Thank You: Does Personality Influence Employees’ Media Preference for Receiving Appreciation?
by Lanum, Peggy, M.S., Azusa Pacific University, 2019, 87; 22616948
Abstract (Summary)

This study evaluated the influence of personality on how expressions of appreciation are received in the workplace. Recognizing or praising employees for doing good work is a significant factor in creating a productive, engaging, and high-retention culture (Harter & Blacksmith, 2013). Gratitude communication can lead to increasing employee satisfaction (Beck, 2016). Understanding employees’ preferences for gratitude media given the specific HEXACO personality factors may be an effective way to increase job satisfaction. This study surveyed 361 adults who worked full-time, had a supervisor, and lived in the United States. Participants completed the 60-item HEXACO-PI-R and 12 additional questions measuring their appreciation for receiving gratitude in various media: appreciation given publicly, appreciation given in front of a team, gratitude given privately, or written expressions of gratitude. Respondents answered questions on a 5-point Likert scale. Results indicated that personality influenced the way an individual preferred to receive expressions of gratitude.

Indexing (document details)
Advisor: Dykes, Wendi
Commitee: Dunaetz, David
School: Azusa Pacific University
Department: Leadership and Organizational Psychology
School Location: United States -- California
Source: MAI 81/4(E), Masters Abstracts International
Source Type: DISSERTATION
Subjects: Occupational psychology, Psychology, Organizational behavior
Keywords: Behavioral sciences, Gratitude, Personality, Recognition, Thank you, Workplace communication
Publication Number: 22616948
ISBN: 9781088395271
Copyright © 2020 ProQuest LLC. All rights reserved. Terms and Conditions Privacy Policy Cookie Policy
ProQuest