Dissertation/Thesis Abstract

Emotional Labor Training: The Effect of Deep Level Acting Training on Nursing Anesthetist Students
by Schaefer, Lindsay, M.A., Southern Illinois University at Edwardsville, 2019, 81; 13877474
Abstract (Summary)

Emotional labor is defined as the management of emotions in the workplace (Grandey, 2000). Grandey (2000) conceptualized emotional labor as consisting of two primary methods: surface level acting and deep level acting. The present study examined the effects of a deep level acting training program on deep level acting skills, the three components of burnout (emotional exhaustion, depersonalization, and personal accomplishment), and Kirkpatrick’s (1994) four levels of training effectiveness. Specifically, the current study aimed to evaluate these results with a sample of nursing anesthetist students. The results indicated that the deep level acting training program successfully increased participants’ deep level acting.

Indexing (document details)
Advisor: Daus, Catherine
Commitee: Bartels, Lynn, Berkley, Robyn
School: Southern Illinois University at Edwardsville
Department: Psychology
School Location: United States -- Illinois
Source: MAI 81/3(E), Masters Abstracts International
Subjects: Psychology, Nursing
Keywords: Burnout, Emotional Labor, Nursing
Publication Number: 13877474
ISBN: 9781088315736
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