Emotional labor is defined as the management of emotions in the workplace (Grandey, 2000). Grandey (2000) conceptualized emotional labor as consisting of two primary methods: surface level acting and deep level acting. The present study examined the effects of a deep level acting training program on deep level acting skills, the three components of burnout (emotional exhaustion, depersonalization, and personal accomplishment), and Kirkpatrick’s (1994) four levels of training effectiveness. Specifically, the current study aimed to evaluate these results with a sample of nursing anesthetist students. The results indicated that the deep level acting training program successfully increased participants’ deep level acting.
|Commitee:||Bartels, Lynn, Berkley, Robyn|
|School:||Southern Illinois University at Edwardsville|
|School Location:||United States -- Illinois|
|Source:||MAI 81/3(E), Masters Abstracts International|
|Keywords:||Burnout, Emotional Labor, Nursing|
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