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Dissertation/Thesis Abstract

Implementing Structured Training to Improve Employee Morale and Retention
by Piz, Thomas B., D.Ed., Capella University, 2019, 100; 22616503
Abstract (Summary)

Turnover within an organization is a constant concern of executives and human resources professionals. When an employee leaves an organization, there are direct and indirect costs associated with the departure. Researchers have emphasized turnover as well as retention, psychological bonds, and psychological security. Each year employers spend millions of dollars trying to retain employees solely by offering them higher wages, only to discover that this was not a viable solution. The researcher used action research to study the challenges at a large food-service organization. The researcher developed and implemented a structured training program for managers and leaders. Results of preintervention and postintervention quantitative and qualitative surveys revealed that employees had been leaving the organization because of poorly trained leaders, but an increase in positive responses postintervention, along with the reduction in turnover, clearly demonstrated the desire for employees to be led by qualified leaders. The company introduced talent management to ensure the development of future leaders prior to their promotion.

Indexing (document details)
Advisor: Barnes, Yvonne
Commitee: Rector, Jeffrey
School: Capella University
Department: School of Education
School Location: United States -- Minnesota
Source: DAI-A 81/4(E), Dissertation Abstracts International
Subjects: Management, Adult education, Organizational behavior
Keywords: Adult education, Employee retention, Employee turnover, Human resources, Motivation, Work education
Publication Number: 22616503
ISBN: 9781088394052
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