Dissertation/Thesis Abstract

Cultural Diversity in the Health Care Industry: A Case Study
by Azinge, Flora, D.H.A., University of Phoenix, 2019, 187; 22616571
Abstract (Summary)

Cultural diversity demonstrates that an organization venerates the diversity that exists in people of different backgrounds. However, when employees from diverse cultural backgrounds and beliefs come together in the workplace, challenging cultural issues often arise that can create distrust and discrimination. Cultural diversity in healthcare is a significant agenda item in human resource management leading to continuous attention in research and practice. Minorities are vulnerable to biases and prone to low assessment ratings by human resources personnel and peers. Cultural diversity in the health care industry could lead to bias, prejudice, and stereotyping and can prevent health care employees from achieving shared goals in the workplace. The purpose of this qualitative case study was to explore the leadership strategies health care managers from Los Angeles California organized, controlled, and supervised employees from culturally diverse backgrounds. The conceptual frameworks for this study were Leininger’s transcultural nursing theory and equity theory. Data were collected by telephone interviews with the health care managers who managed diverse cultural employees and supplemented with relative documents. Investigative triangulation and member checking were used to validate the transcribed data, which were subsequently coded into themes. The key themes that emerged were experience management, hiring process, cohesion, training program policies, affects productivity and intimidation between groups, and strategies for job satisfaction. The findings may help to reduce discriminatory behaviors among health care employees in the United States and elsewhere and might help to increase harmony in the workplace.

Indexing (document details)
Advisor: Simon, Marilyn K.
Commitee: Finkelstein, Marni, Jindal, Sushil
School: University of Phoenix
Department: School of Advanced Studies
School Location: United States -- Arizona
Source: DAI-B 81/2(E), Dissertation Abstracts International
Subjects: Health care management
Keywords: Cultural diversity, Equity theory, Health care, Leininger’s transcultural nursing theory, Qualitative case study
Publication Number: 22616571
ISBN: 9781085673372
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