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Dissertation/Thesis Abstract

The Impact of Veteran Support Programs on Stress, Satisfaction, and Retention for Veteran Employees
by Singh, Linda, Psy.D., Capella University, 2019, 121; 13862666
Abstract (Summary)

The topic of retaining employees continues to be an issue that organizations spend a significant amount of time addressing. Existing literature does not fully address the effect veteran support programs has on the retention of veterans in the civilian workplace. This research explored the relationship between veteran support programs and stress as well as retention and role satisfaction while also considering the effects of gender and type of veteran (officer or enlisted). The study examined whether employers who have support programs to help veterans’ transitions into a civilian work force are successful in reducing role stress, increasing employee satisfaction and engagement, and increasing veteran retention rates. A quantitative, quasi-experimental methodology was used to examine the differences in role stress, employee satisfaction or engagement scores, and retention rates, as well as the effects of support programs on these variables. Data were gathered from numerous organizations and veterans using the Speilberger and Vagg 1992, Job Stress Survey, the 1977 Minnesota Satisfaction Questionnaire authored by Weiss, Dawis, England, and Lofquist, and retention factors from the Society for Human Resources Management 2015 report titled Employer Job Satisfaction and Engagement: The road to economic recovery. Based on the statistical data, there was a statistically significant difference in veteran stress rates and employment satisfaction rates between civilian companies with and without support programs. However, there was a weak correlation between veteran retention and veteran support programs which further supports Herzberg’s two-factor theory as well as the motivation theory. This study is important in determining the role of support programs but more importantly in investigating the talent development process. The study is also valuable for employers who seek to continue to increase veterans’ retention within their organizations.

Indexing (document details)
Advisor: Linnville, Steven E.
Commitee: Caffaro, John, Koman, Elizabeth
School: Capella University
Department: Counseling and Human Services
School Location: United States -- Minnesota
Source: DAI-B 80/11(E), Dissertation Abstracts International
Subjects: Social psychology, Military studies
Keywords: Employer support, Retention, Support programs, Veterans
Publication Number: 13862666
ISBN: 978-1-392-25908-5
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