The purpose of this study was to conduct a case study to observe generational differences and workplace conflicts between frontline managers and supervisors and their employees from two different generations such as Baby Boomer and Generation X. Literature has revealed that Baby Boomers are currently controlling most organizations and corporations followed by Generation X in the US workforce. Baby Boomers are highly competitive, very tenacious and are willing to sacrifice almost anything to achieve their own goals, while respecting authority and hierarchy in the workplace; however, Generation X is known to be very independent, skeptical of authority, and is very good at juggling multiple tasks. With these diverse and distinctive generations in the workplace, the researcher used a case study to examine if there was a need for organization to have training mechanism in place to educate those in management roles on how to manage workplace conflicts among staff and colleagues. Currently, literature has identified that as organizations continue to employ and hire diversity into the workplace, there will be conflicts evolving between the different generations. As revealed during the interview sessions, conflict occurs when dealing with people in general. Data from the research also revealed that training and educating managers would help lessen the impact of workplace conflict. By having training mechanism in place would better prepare managers and supervisors to resolve/manage workplace conflict more efficient and effectively. This research was needed because ABC University does not have any formal training program on conflict management for its managers and supervisors. Findings in the research revealed that there is a need for ABC University to put formal training mechanisms in place for its employees who are in management roles when dealing with conflict management in the workplace. The results also illustrated that training needs to happen at the beginning of employment or before employees are put into management positions in order to minimize workplace conflicts between employees and colleagues to lessen disruptions to the operations of the business. There are opportunities for future research to explore this topic with different generation cohorts such as Generation X and Generation Y (Millennials).
|Commitee:||Anthony, Kimberly, Kimmel, Sharon|
|Department:||School of Business and Technology Management|
|School Location:||United States -- California|
|Source:||DAI-A 80/11(E), Dissertation Abstracts International|
|Keywords:||Conflict management, Generational differences, Managing workplace conflicts, Preparing for conflicts in the workplace, Understanding conflicts, Workplace conflicts|
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