The purpose of this research is to understand the factors which influence contemporary Coast Guard (CG) members' retention based on social exchange theory. Factor relationships between perceived organizational support (POS), organizational commitment (OC), workplace relationship (WPR), and turnover intention (TI) and moderating effects of age and tenure on the relationships were explored. The research took a mixed method approach where a quantitative survey study (n = 480) was followed by a qualitative study including a survey comment context analysis (n = 179) and semi-structured one-on-one interviews (n = 10). Moderation, mediation, and moderated mediation relationships between variables were examined with the PROCESS model based on ordinary least squares regression. Reciprocity claimed in social exchange theory existed among research subjects except at a workplace level. The result supported the mediating effects of OC on the POS-TI relationship and the moderating effects of age and tenure on the mediation relationship. The results did not support the mediating effect of WPR on the POS-TI relationship for younger and junior CG members. The integration of quantitative and qualitative studies indicated that customized personnel management approaches to diverse groups of military members could be more effective than a one-size-fits-all approach. More research is needed to determine the effects of age, tenure, HR systems, supervisor quality, and the new pension system (BRS) on millennial and upcoming Gen Z service members' organizational commitment, interpersonal behaviors, and retention.
|Advisor:||Lee, Pamela C.|
|Commitee:||Earle, Jacqueline F., Igbonagwam, Okey|
|School:||Saint Leo University|
|Department:||School of Business|
|School Location:||United States -- Florida|
|Source:||DAI-A 80/11(E), Dissertation Abstracts International|
|Subjects:||Management, Organizational behavior, Military studies|
|Keywords:||Military retention, Millennials, Organizational commitment, Perceived organizational support, Social exchange theory, Workplace relationship|
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