COMING SOON! PQDT Open is getting a new home!

ProQuest Open Access Dissertations & Theses will remain freely available as part of a new and enhanced search experience at

Questions? Please refer to this FAQ.

Dissertation/Thesis Abstract

Telephone Calls After Discharge from CDU to Decrease Readmissions
by Dice, Sandra Kay, D.N.P., Grand Canyon University, 2019, 117; 13884176
Abstract (Summary)

Hospital readmission rates are used to convey quality of care and can cause financial penalties for hospitals. This direct practice improvement (DPI) project was implemented to answer the clinical question: Does telephone follow-up after discharge decrease the readmission rate? The readmission rate for the clinical decision unit (CDU) was unavailable, but the Virginia hospital readmission rate was 15.3%. This readmission rate was only for the readmission to the hospital whereas this DPI project will include the emergency department (ED) in the readmission rate. The purpose of this quality improvement project was to decrease the readmission rate by using telephone follow-up, for patients meeting inclusion criteria, one to two days after discharge from the CDU. A quantitative methodology with a correlation design was used to answer the clinical question. The framework for the project was the Donabedian model structure-process-outcome. Data was collected for one week prior to the intervention and one week for the intervention. The desired sample size was 80% of the usual 65 discharges per week. The week prior to intervention had 38 patients meeting inclusion criteria with a 31.5% readmission rate. The intervention week had 23 patients meeting inclusion criteria with a 21.7% readmission rate. This represents a 31.1% decrease in readmission rate to the CDU post intervention which was not statistically significant (p=.535). Despite lack of statistical significance, the results demonstrated an improvement in the readmission rates. Future projects are recommended to expand data collection and sample size.

Indexing (document details)
Advisor: Etheridge, Patricia
Commitee: Collins, David
School: Grand Canyon University
Department: Nursing and Health Care Professions
School Location: United States -- Arizona
Source: DAI-B 80/09(E), Dissertation Abstracts International
Subjects: Nursing
Keywords: Discharge, Donabedian, Follow-up, Phone call, Quality improvement, Readmission
Publication Number: 13884176
ISBN: 978-1-392-16364-1
Copyright © 2021 ProQuest LLC. All rights reserved. Terms and Conditions Privacy Policy Cookie Policy