The purpose of this research was to examine how the transformational healthcare information technology (IT) leader perceives the influence of informal social networks and team commitment on business-IT alignment. Business-IT alignment has become crucial to organizations in today’s fast-paced environment where technology has become an integral component of any product offerings. Although many types of alignment exist, this study specifically focused on social alignment between business-IT for two reasons: it is the basis for other types of alignment, and there is little research in this area. Eighteen leaders in healthcare, who scored 3 or more on the Multifactor Leadership Questionnaire (MLQ), participated in the study. The informants had titles ranging from manager to chief information officer (CIO). The research used a generic qualitative inquiry method to describe and interpret the subjective opinions, attitudes, and reflections of the study’s informants. Data used in the study were primarily interviews, with visual and aural observation where available. The study identified three major findings. First, transformational healthcare IT (HIT) leaders identified and encouraged individuals who proactively developed social capital between the business and IT, and who positioned themselves centrally between the business and IT bridging the divide between the two functions. These boundary-spanning individuals exhibited a lack of homophily and a high degree of trust with their customers. Second, transformational HIT leaders focused on socializing individuals to the organization, while building a culture of transparency with a high degree of information flow. Finally, transformational HIT leaders codevelop the IT strategy with their staff and business, which allows for distributed decision making and a shared ontology, supporting a lean and Agile IT function.
|Advisor:||Williams, Michael P.|
|Commitee:||Gregory, Elaine, Moser, Tami|
|Department:||Business and Technology|
|School Location:||United States -- Minnesota|
|Source:||DAI-A 80/07(E), Dissertation Abstracts International|
|Subjects:||Business administration, Information Technology, Health care management|
|Keywords:||Business, Business-IT alignment, Information technology, Leadership, Social networks, Strategy|
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