Dissertation/Thesis Abstract

Millennials' Wants and Expectations of Their Organizational Leaders: A Generic Qualitative Inquiry
by Hicks, Angela H., Ph.D., Capella University, 2019, 172; 13427462
Abstract (Summary)

Organizational leadership is the foundation that influences workforces and determines the overall success of organizations and employees. Prior to this study, research of Millennials’ wants and expectations from their organizational leaders lacked clarification and clear interpretation. A critical element in organizational survival is Millennial knowledge workers who create knowledge that supports sustainable, innovative, and successful organizations. Organizational leaders who want their organizations to succeed will capitalize on accuracy and precision in distinguishing Millennial knowledge workers’ wants and expectations of them. This study’s central research question was, “What do Millennial workers want and expect from their organizational leaders?” Several subquestions further clarified the study’s focus: “What do Millennials want and expect, if anything, from their organizational leaders in terms of (a) their relationships with their leaders, (b) their perceptions of their leaders as role models, and (c) their leaders’ ethical behaviors?” and “What do Millennial workers want to avoid in their organizational leaders?” The research methodology was a generic qualitative inquiry, utilizing thematic data analysis. This qualitative study utilized a 3-phase interview model and included semistructured questions and additional probing questions. The population of the study was Millennial knowledge workers. The study sample was recruited from U.S. businesses and organizations in various industries. The thematic data analysis comprised inductive and interpretive data and employed initial, theoretical, and focused coding. The study findings establish many wants and expectations of Millennial knowledge workers from their organizational leaders. These Millennial knowledge workers want and expect organizational leaders to demonstrate mutual respect, offer effective communication, behave ethically, and create and develop relationships with them. These Millennials expect leaders to provide coaching and guidance and to differentiate between work life and other unrelated life responsibilities. These Millennials expect leaders to be positive role models with emotional intelligence, and as a rule, they avoid unethical leaders. The findings benefit and support workplace partnerships and overall organizational efficiency and effectiveness, suggesting that organizational leaders must establish distinct and diverse understandings of Millennial knowledge workers’ wants and expectations.

Indexing (document details)
Advisor: Markos, Laura
Commitee: Moser, Tami, Pevoto, Alan
School: Capella University
Department: Business and Technology
School Location: United States -- Minnesota
Source: DAI-A 77/09(E), Dissertation Abstracts International
Subjects: Philosophy, Management, Organization Theory
Keywords: Expectations, Knowledge workers, Leadership, Millennial, Organizational leaders, Qualitative inquiry
Publication Number: 13427462
ISBN: 9780438873339
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