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The hospitality industry is primarily driven by the word of the consumer. Statistical methodologies such as text mining, discrete choice analysis, and quality control charts can provide a more in-depth view of a hotel’s function when compared to the current software used to gauge such metrics. This thesis will consult a local hotel management team on guest behavior and general standard operating procedure. Various statistical programs such as R, SAS, and Minitab were used throughout the many examples provided.
Advisor: | Korosteleva, Olga |
Commitee: | Safer, Alan, Suaray, Kagba |
School: | California State University, Long Beach |
Department: | Mathematics and Statistics |
School Location: | United States -- California |
Source: | MAI 58/03M(E), Masters Abstracts International |
Source Type: | DISSERTATION |
Subjects: | Statistics |
Keywords: | |
Publication Number: | 10974225 |
ISBN: | 978-0-438-71857-9 |