Dissertation/Thesis Abstract

Getting Out of the Red Zone: Using Statistics to Analyze Consumer Reviews and Hotel Functions
by Zdjelar, Robert A., M.S., California State University, Long Beach, 2018, 54; 10974225
Abstract (Summary)

The hospitality industry is primarily driven by the word of the consumer. Statistical methodologies such as text mining, discrete choice analysis, and quality control charts can provide a more in-depth view of a hotel’s function when compared to the current software used to gauge such metrics. This thesis will consult a local hotel management team on guest behavior and general standard operating procedure. Various statistical programs such as R, SAS, and Minitab were used throughout the many examples provided.

Indexing (document details)
Advisor: Korosteleva, Olga
Commitee: Safer, Alan, Suaray, Kagba
School: California State University, Long Beach
Department: Mathematics and Statistics
School Location: United States -- California
Source: MAI 58/03M(E), Masters Abstracts International
Subjects: Statistics
Publication Number: 10974225
ISBN: 978-0-438-71857-9
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