The hospitality industry is primarily driven by the word of the consumer. Statistical methodologies such as text mining, discrete choice analysis, and quality control charts can provide a more in-depth view of a hotel’s function when compared to the current software used to gauge such metrics. This thesis will consult a local hotel management team on guest behavior and general standard operating procedure. Various statistical programs such as R, SAS, and Minitab were used throughout the many examples provided.
|Commitee:||Safer, Alan, Suaray, Kagba|
|School:||California State University, Long Beach|
|Department:||Mathematics and Statistics|
|School Location:||United States -- California|
|Source:||MAI 58/03M(E), Masters Abstracts International|
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