Dissertation/Thesis Abstract

Service Length and Resilience as They Contribute to Burnout in Volunteer Emergency Service Personnel: A Quantitative Analysis
by Maher, Matthew J., Psy.D., Capella University, 2018, 139; 10977163
Abstract (Summary)

The topic of the study was burnout amongst volunteer emergency service personnel in a Northeastern state. An understanding of the role burnout plays in emergency service professionals exists in the literature; however, the current research expanded the understanding by focusing on volunteers. Years of experience and resilience were studied to determine if a relationship exists with burnout. Data analysis consisted of multiple regression analyses conducted for each subscale of the Maslach Burnout Inventory – Human Services Survey (emotional exhaustion, depersonalization, and personal achievement) (Maslach, Jackson & Leiter, 1996). Results concluded that resilience, as measured by the Resilience Scale (Wagnild & Young, 1993), was found to be statistically significant in its ability to predict emotional exhaustion and personal achievement, at the p < .05 significance level. Resilience significantly predicted emotional exhaustion subscale scores of the Maslach Burnout Inventory – Human Services Survey, β= -.25, t(82) = -4.36, p < .001. Resilience and length of service when considered together also explained a significant proportion of variance in emotional exhaustion scores R2 = .92, F(2,82) = 9.65, p < .001. Resilience significantly predicted the personal accomplishment subscale, β = .21, t(82) = 5.19 p < .001. Resilience and length of service when considered together also explained a significant portion of the variance in personal exhaustion scores, R2 = .25, F(2,82) = 13.91, p < .001. Results concluded that resilience was not a statistically significant predictor of the depersonalization subscale; β = - .07, t(82) = -1.72, p = .090. Length of service was not considered to be a statistically significant predictor for the subscales (emotional exhaustion, depersonalization, and personal achievement) at the .05 alpha level. Resilience and length of service when considered together did not explain a significant portion of the variance in depersonalization scores; R2 = .04, F(2, 82) =1.90, p=.157. The regression analysis demonstrated that there was a low correlation between predictor variables of resilience, as measured by The Resilience Scale and length of service, r = .123. A stepwise regression analysis was also conducted and confirmed that the predictor variable of resilience held a greater control over the outcome variables in each regression analysis with a significant outcome. Study implications centered around a recognition that volunteer emergency service personnel can be affected by the work they perform in many similar ways as their paid counterparts. Further research is recommended to increase understanding of the relationship that other demographics and factors may play in the depletion of resilience and development of burnout in related professionals.

Indexing (document details)
Advisor: Hinton, John
Commitee: Hale, Richard Todd, Pitselos, John
School: Capella University
Department: Psychology
School Location: United States -- Minnesota
Source: DAI-B 80/03(E), Dissertation Abstracts International
Subjects: Medical personnel, Occupational safety, Clinical psychology, Occupational psychology
Keywords: Emt, Firefighter, Resilience, Trauma
Publication Number: 10977163
ISBN: 978-0-438-67971-9
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