Dissertation/Thesis Abstract

The Relationship between Workplace Spirituality and Organizational Citizenship Behavior among Receptionists (GPRs)
by Arsenich, Vesna A., Ph.D., Capella University, 2018, 214; 10973911
Abstract (Summary)

Earlier organizational research neglected investigating the association between workplace spirituality and organizational citizenship behavior despite its importance. The present study examined the relationship between workplace spirituality and organizational citizenship behavior, which were conceptually related via transcendence of self-interest. The study also investigated whether affective, normative, and continuance organizational commitment mediated this relationship. This non-experimental research used convenience sampling and cross-sectional surveys. Survey responses were gathered from 198 general practice receptionists or medical receptionists who had been full-time, permanent employees in primary care offices across the United States for at least five years. The results from three Baron and Kenny analyses indicated a strong, positive, statistically significant relationship between workplace spirituality and organizational citizenship behavior, and Fry’s causal theory of spiritual leadership conceptually substantiated this relationship. The results from the three Baron and Kenny analyses also revealed that only normative organizational commitment partially mediated the relationship between workplace spirituality and organizational citizenship behavior. Future studies should pay considerable attention to the contextual nature of organizational commitment and, specifically, normative organizational commitment. Instead of a cross-sectional design, scholars should consider using a panel longitudinal design in future research.

Indexing (document details)
Advisor: Gillies, Bruce
Commitee: Bruch, Angela L., Kavar, Louis
School: Capella University
Department: Psychology
School Location: United States -- Minnesota
Source: DAI-B 80/03(E), Dissertation Abstracts International
Source Type: DISSERTATION
Subjects: Psychology, Organization Theory, Spirituality, Organizational behavior
Keywords: Fry's (2003) spiritual leadership theory, General practice receptionists, Organizational citizenship behaviors, Organizational commitment, Transcendence of self-interest, Workplace spirituality
Publication Number: 10973911
ISBN: 9780438620872
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