Dissertation/Thesis Abstract

Enrollment Leaders: A Phenomenological Study of Leadership Styles of Enrollment Management Leaders
by Mendez, Tiffany Ann, Ed.D., University of La Verne, 2018, 122; 10933619
Abstract (Summary)

Purpose. The purpose of this qualitative, phenomenological study is to explore the leadership styles of enrollment management leaders in small, private, nonprofit colleges and universities in Southern California.

Methodology. This study used a phenomenological approach to understand the leadership styles of enrollment management leaders. The researcher interviewed 10 enrollment management leaders working at small, private, nonprofit colleges and universities in Southern California. Those who fit this classification for this study included: vice presidents and deans of enrollment management and the directors, deans, associate directors, and associate deans who report to the vice presidents and deans of enrollment management.

Findings. Eight relevant themes emerged through participants’ responses to questions about their leadership styles. These themes included trust, recognition of differences, pursuit of information, clear expectations, open communication, appreciation, hands-on leadership, and work-life balance. Situational leadership and servant leadership were the strongest leadership styles reflected amongst enrollment management leaders in this study.

Conclusions. Trust emerged as the most common theme of this study. All 10 enrollment management leaders expressed a desire for a partnership approach in working environments. It was evident that staff should feel the freedom to work independently but understand that the leader is available to them if needed. Recognizing that leading with one approach would not fit all individuals and situations was another common theme. Most leaders indicated that they needed to mold to the requirements of the individual they are leading.

Recommendations. The higher education market is changing as our population adjusts to increased tuition rates, birth rate declines, and an adjustment to what the college student looks like. It is important to be mindful that enrollment management personnel must market their colleges in creative and innovative ways. That innovation begins from the top of the enrollment management pyramid. Leadership impacts the way a college’s enrollment management team operates. Understanding leadership styles of these leaders is imperative to the success of an institution’s goals.

Indexing (document details)
Advisor: Giese, Richard
Commitee: Neal, Jason, Pérez, Angel
School: University of La Verne
Department: LaFetra College of Education
School Location: United States -- California
Source: DAI-A 80/02(E), Dissertation Abstracts International
Subjects: Higher Education Administration, Higher education
Keywords: Admissions, Enrollment, Enrollment leaders, Enrollment management, Financial aid, Leadership styles
Publication Number: 10933619
ISBN: 978-0-438-37587-1
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