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Dissertation/Thesis Abstract

Exploring the Quality of the Leader-Follower Relationship and Its Effect on Followers' Organizational Citizenship Behaviors in a Public-Service Organization
by Zaragoza, Kristina, Ed.D., Brandman University, 2018, 172; 10843066
Abstract (Summary)

Purpose: The purpose of this sequential, explanatory mixed-methods study was to identify and describe to what extent the quality of the leader-follower relationship, as perceived by followers, affects followers’ organizational citizenship behaviors in a public-service organization.

Methodology: A sequential mixed-methods study was the chosen design for this study as it allowed the researcher to conduct the study in phases. The first phase consisted of quantitative research in the form of a survey questionnaire that measured followers’ organizational citizenship behaviors demonstrated toward individuals and the organization. The researcher then conducted semistructured, face-to-face interviews that measured the quality of the leader-follower relationship to gain a deeper understanding of the effect the leader-follower relationship has on followers’ organizational citizenship behaviors.

Findings: Followers working in a public-service organization engage in organizational citizenship behaviors at a moderate to high level, willingly assisting co-workers and to a lesser extent, their organization. Additionally, those who identified experiencing a high-quality leader-follower relationship spoke highly of their leader, the opportunities they are given to be creative in their service to the public, and their ability to work as a team to accomplish desired results. Those who did not experience a high-quality leader-follower relationship also performed organizational citizenship behaviors but cited only their intrinsic motivation and not leader influence as the inspiration of their efforts.

Conclusions: Public-service followers understand and accept the responsibilities that come with keeping the public trust and achieve personal satisfaction in fulfilling the needs of others. They go above and beyond in their job duties regardless of the quality of relationship they experience with their leader. However, public-service followers who experience a high-quality relationship with their leader experience a deeper satisfaction in their work relationships, in their contributions and in public service.

Recommendations: Additional research is needed in the area of public-service leadership, public-service followership and the public-service customer. It would be beneficial to replicate this study in one or more public-service organizations to gain additional data that can help better understand the leader-follower relationship and its effect on followers’ organizational citizenship behaviors.

Indexing (document details)
Advisor: Greenberg, Jonathan
Commitee: Kedziora, Martinrex, Saucedo, Marilyn
School: Brandman University
Department: Education
School Location: United States -- California
Source: DAI-A 79/12(E), Dissertation Abstracts International
Subjects: Organizational behavior
Keywords: Followership, Leadership, Organizational citizenship behaviors, Public sector organization, Public service
Publication Number: 10843066
ISBN: 978-0-438-20861-2
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