The pastoral care ministry in one Catholic parish recently experienced transitional leadership changes. The assignment of a different parish priest and new coordinators of the Pastoral Care Ministry presented the opportunity to explore new and diverse ideas for improvement in process, faith formation, and sustainable change. Implementing an action research inquiry (AIM) was a perfect opportunity to create synergy and cohesion for all involved and to explore what additional resources and support are needed with the ministry. Our results identified many improvements to continue to work on, but more importantly, through cycles of action and reflection we built relationships and developed a community of practice (COP) with the coordinators and the pastoral care ministers. Trust was established, allowing for vulnerability, new ideas, and confidence in our efforts to seek improvement, training, and faith formation within the group.