This dissertation is a qualitative inquiry that explores and pinpoints those exact communication strategies in leadership communication that enable higher educational leaders in sustaining their positions. This study was initiated with the intent to lay out the foundational literature on the content of communication that is utilized by higher educational leaders on a daily basis to achieve their departmental and institutional goals. For this purpose, communication was the core idea of focus, pertaining to which, verbal and non-verbal skills of leaders were explored. From the notion of communication and upon further investigation of communication literature, theory and leadership studies posit persuasion and trust as two prime components of leadership communication, without which, a leader’s functionality would be greatly mitigated. Therefore, the three main constructs that this study examined are communication, persuasion, and trust. This study was strongly driven by the motive to explore the utilization of those specific communication strategies that enhance persuasion and trust among higher education leaders and their staff and colleagues. The method of inquiry was in-depth, face-to-face interview protocol that enabled the researcher to formulate carefully worded interview protocol questions that were meticulously sequenced and worded to extract the lived communicative experiences of its participants. From this point, thematic coding was utilized to code the responses of the participants and draw out the common themes that emerged across all interviews. The results of this research are comprehensive and contribute to the existing base on communication literature. This research brought forth the pivotal role of relational communication in facilitating leadership, the need for all leaders to make conscious efforts in choosing their verbal and non-verbal communication strategies meticulously in their daily professional lives, and the indispensable role of persuasion and trust in dynamic leadership communication.
|Advisor:||Olivier, Dr. Dianne F.|
|Commitee:||Cilesiz, Dr. Sebnem, Griggs, Dr. Dana|
|School:||University of Louisiana at Lafayette|
|School Location:||United States -- Louisiana|
|Source:||DAI-A 79/09(E), Dissertation Abstracts International|
|Subjects:||Communication, Organizational behavior, Higher education|
|Keywords:||Communication, Higher education, Leadership, Organizational communication, Persuasion, Trust|
Copyright in each Dissertation and Thesis is retained by the author. All Rights Reserved
The supplemental file or files you are about to download were provided to ProQuest by the author as part of a
dissertation or thesis. The supplemental files are provided "AS IS" without warranty. ProQuest is not responsible for the
content, format or impact on the supplemental file(s) on our system. in some cases, the file type may be unknown or
may be a .exe file. We recommend caution as you open such files.
Copyright of the original materials contained in the supplemental file is retained by the author and your access to the
supplemental files is subject to the ProQuest Terms and Conditions of use.
Depending on the size of the file(s) you are downloading, the system may take some time to download them. Please be