Dissertation/Thesis Abstract

Trust: A Pathway to Overcome Tacit Knowledge Transfer Barriers
by Fuller, Lajuan Perronoski, Ph.D., Trident University International, 2018, 107; 10788944
Abstract (Summary)

Organizations that value tacit knowledge transfer (TKT) have significant advantages over competitors. The knowledge management (KM) community has identified willingness to share and use information as a TKT barrier. Trust has been revealed as key for building effective organization relationships. This study examined stages of trust as a pathway to bridge barriers that affect TKT. It was theorized that, if stages of professional relationship trust existed, then employees would be willing to share and use tacit knowledge. This was the foundation and inspiration for learning methods to measure and improve TKT. This quantitative research used structural equation modeling to investigate the direct effects of calculus-based trust (CBT), knowledge-based trust (KBT) and identity-based trust (IBT) on willingness to share and use tacit knowledge. Each stage was investigated individually. Results indicated that CBT and KBT significantly influenced TKT among employees. Employees in the CBT and KBT stage were more willing to share and use tacit knowledge. The results confirmed that CBT and KBT were pathways that bridged gaps for learning how to overcome TKT barriers.

Indexing (document details)
Advisor: Cromer, Kenneth
Commitee: Gillies, Bruce, Rowe, Archie
School: Trident University International
Department: Business Administration
School Location: United States -- California
Source: DAI-A 79/09(E), Dissertation Abstracts International
Subjects: Business administration, Management, Organizational behavior
Keywords: Barriers, Calculus-based trust, Identity-based trust, Knowledge-based trust, Professional relationship trust, Tacit knowledge
Publication Number: 10788944
ISBN: 978-0-355-86155-6
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