Dissertation/Thesis Abstract

The Evolving Role of a Technical Communicator in the Marketing Department of an Educational Software Company
by Harper, Kimberly C., M.T.S.C., Miami University, 2003, 102; 10817946
Abstract (Summary)

To satisfy one of the requirements for the Master of Technical and Scientific Communication (MTSC) degree from Miami University, I performed a 16-week internship with Jenzabar, a higher education software provider in Cincinnati, Ohio. The purpose of this internship report is to report on and analyze the importance of effective communication in a newly merged company. The internship consisted of one major project in which Paul Anderson’s Problem-Solving Model was used to update and revise content for the Jenzabar CX Web site. Additionally, this report discuses several smaller projects and looks at the limitations and expectations of communication at this company and how it affected the document development process.

Indexing (document details)
Advisor: Durack, Katherine
Commitee:
School: Miami University
Department: English
School Location: United States -- Ohio
Source: MAI 57/05M(E), Masters Abstracts International
Source Type: DISSERTATION
Subjects: Technical Communication
Keywords: Knowledge management, Process maturity model, User testing
Publication Number: 10817946
ISBN: 9780355845020
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