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Dissertation/Thesis Abstract

Critical Success Factors (CSFs) for Implementation of Enterprise Resource Planning (ERP) Systems in Various Industries, Including Institutions of Higher Education (IHEs)
by Débrosse-Bruno, Marie Michaël, D.Mgt., University of Maryland University College, 2017, 176; 10639432
Abstract (Summary)

Enterprise Resource Planning (ERP) systems present a management problem for various industries including institutions of higher education (IHEs) because they are costly to acquire, challenging to implement, and often fail to meet anticipated expectations. ERP systems are highly complex due to the nature of the operations they support. This dissertation was conducted via a systematic review of the literature from 1998–2017 to synthesize available knowledge in various industries including IHEs in the United States. Through the lenses of Change Management Theory and The Diffusion of Innovations Theory, this systematic review highlighted critical success factors (CSFs) affecting the implementation of ERP systems in various industries and, also, sought to discover CSFs unique to institutions of higher education. Despite the challenges ERP presents to businesses, implementation of ERP systems continues to grow. This dissertation found that for various industries, the most often cited CSFs were: top management support, change management skills, effective communications, and ERP systems user training. For IHEs, institutional governance, staff engagement, lack of internal expertise, and conflicts with other priorities were the critical factors that played a significant role in ERP implementation. These findings suggested that industries must not only pay careful attention to the CSFs in various industries but that they can utilize the specific CSFs in IHEs, even though they may not appear to be as crucial for other industries. Future research may consider the extent to which organizations have mastered the skills necessary to effectively implement ERP systems.

Indexing (document details)
Advisor: Edwards, Kathleen F., Dinauer, Leslie
Commitee: Dinauer, Leslie, Edwards, Kathleen F.
School: University of Maryland University College
Department: Management
School Location: United States -- Maryland
Source: DAI-A 79/07(E), Dissertation Abstracts International
Subjects: Management, Information Technology, Systems science
Keywords: CSFs, Critical success factors, Enterprise resource planning systems, Higher education, Implementation, Innovation management
Publication Number: 10639432
ISBN: 978-0-355-66010-4
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