Dissertation/Thesis Abstract

An Examination of the Interaction between Servant Leadership, Destructive Leadership, and Employee Engagement in the Service Industry
by Cooper, Paul D., Ed.D., Dallas Baptist University, 2017, 152; 10680776
Abstract (Summary)

The current study contributed to an understanding of the relationship between leader, follower, and organization by exploring the interactions between multi-factor models of servant leadership, destructive leadership, and employee engagement. The sample consisted of 107 self-identified employees of the service industry in the United States. Analysis included the calculation of correlation coefficients and multiple linear regression. The results indicated that servant leadership and destructive leadership are not antithetical. There was no significant relationship between courage and subordinate-directed behaviors and only forgiveness and accountability had negative relationships with organization-directed behaviors. It appeared that transparency limits opportunities for destructive leadership as the absence of empowerment and forgiveness predicted subordinate-directed behaviors, and the absence of accountability and forgiveness predicted organization-directed behaviors. Followers are engaged when provided with latitude and honest feedback regarding performance. Forgiveness was the only exception in a set of positive correlations between the factors of servant leadership and employee engagement. The servant leadership factors of empowerment, courage, authenticity, and forgiveness predicted the factors of employee engagement. The lack of significant relationships between destructive leadership and employee engagement indicate that destructive leadership can be persuasive rather than abusive. To be effective, the servant leader must provide the follower with both support and challenge to achieve positive, long-term developmental goals.

Indexing (document details)
Advisor: Ingram, Osmond C.
Commitee: Kavli, Suzanne, Welch, James
School: Dallas Baptist University
Department: Leadership
School Location: United States -- Texas
Source: DAI-A 79/05(E), Dissertation Abstracts International
Subjects: Educational leadership, Education, Organizational behavior
Keywords: Destructive leadership, Employee engagement, Hospitality, Servant leadership, Service industry
Publication Number: 10680776
ISBN: 978-0-355-58889-7
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